Shipping & Delivery

Free Shipping for orders are $79 and over $79

Cro Blossom offers free shipment on orders over $79. If your order is under $79, we charge a $9.99 shipping fee for shipping the product(s) to you.

Customs fees and taxes in different regions shall be borne by Cro Blossom. If you have any questions, please contact us.

We will make every effort to deliver your package ASAP. However, additional time may be required due to peak selling season, invalid addresses, customs clearance issues and public holidays. Thank you in advance for your patience.

Shipping Countries & Delivery Times

The following delivery times are for reference only. In the event of unforeseen factors, such as flight delays, customs inspections, outbreaks of epidemics, etc., your delivery time may be affected.

Since all products are handmade, the delivery time will be longer than other mass products. The delivery time includes the time we craft the earring or other jewelries and the time we ship them to you.

Delivery Time: Prepare Time + Shipping Time

How do I track my order and delivery?

You can track the status of your order from your personal space “My account / My orders”.

 

My package is announced as delivered but I have not received anything

Sometimes the arrival of the package is announced the day before the actual delivery. If you receive a delivery notification without your package actually being delivered, we advise you to wait until the next day and check with your neighbors to make sure they have not taken charge of your package in your absence.

If your package is not delivered the day after you notify us of its delivery and none of your neighbors have collected it for you, contact our customer service via email contact@croblossom.com.

 

My package was returned to sender

It may happen that some packages are returned to us. The reasons may be various: incomplete address, inaccessible mailbox, etc. In the event of a return due to an error concerning the delivery address, the return costs are the responsibility of the customer.

 

I entered the wrong delivery address

If you notice an error in the delivery address of your order, please contact customer service immediately. If it is still possible, we will be able to make the change of address.

If the delivery address can no longer be changed (package already being prepared, in the process of being delivered, etc.), the order may be returned to the correct address after payment of the additional delivery costs incurred by this error. If the package has already been shipped, we will wait for it to be returned before reshipping it.